The next article in my SharePoint series appeared today on EUSP

Don’t talk to customers

Guest Author: Deb Miller Global 360 Inc. Companies need to stop talking to customers? Yes! That is, stop wasting your time and your customers’ time talking about items like credit disputes or missing approval documents. Instead, you can automate and streamline key processes like dispute resolution using business process management (BPM) and SharePoint.  You’ll have more quality time then to listen to your customers, and to apply your people and technology resources to engage… [Read more]

Advertisements