A New Era of Client Retention

The Curous Case of the Courts CIO

The Time Machine

A Simple Plan

Being Human: Why knowledge workers need case management

How adaptive case management makes us all social

A few of my favorites… at the Gartner #BPM11 Conference

Convenience Card… Really?

The Power of Narrative: Practical Approach to Process Improvement

What is Case Management… and why do I care?

BPM and SharePoint: Stories in Process Improvement

It’s not where you finish, it’s where you start

Excellence Inside:Lean for the Factory floor and so much more!

Lean Process Improvement

Adventures in BPMLand

A Conversation with Tom Shepherd and Dana Khoyi

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