Cloning would have been helpful at Gartner’s BPM Conference #BPM11 last week in Baltimore.  It was hard to decide which of the multiple concurrent sessions to attend.  Usually my favorite time is in between the sessions, meeting the other attendees and catching up with industry colleagues since the last event.  That was still true for this conference of course, but credit is definitely due to Gartner for putting together some outstanding session content!

So here are a few of my favorites: (more…)


An on-demand version of the webinar  Practical Approach to Get Started with Process Improvement is now available.  Registration is required but it is well worth the time to view this 30 minute educational session.   In my previous post It’s not where you finish, it’s where you start , I promised to share this link once it became available.  

The webinar includes an interesting discussion for those concerned with successful BPM projects.  Editor-in-Chief and well-known industry expert Nathaniel Palmer and Global 360′s Donna Tellam are both experienced practitioners and excellent presenters. 

Nathaniel does a great section on developing a narrative first, rather than jumping into boxes and lines process modeling.  I especially like this approach because it is useful for both structured and unstructured process patterns.

Donna who is an expert  in user experience design (and helped conduct the AME Learning Labs  last November to rave reviews), shares some great techniques to put the “user” at the center of your design and involve the process participants ” early and often.” 

I participated in this webinar when it livecasted and have since listened twice to the replay – there is a lot in there to learn from!

Do you think I got the title of this post wrong?  I don’t think so!

I realize that results are what we all work so hard to achieve.  “Where you finish” – the outcomes – are the point of what we do.  What I’ve learned though in project after project is that a good start will be critical to success.  

So as a self-confessed BPM-aholic, I am always interested in techniques for effective Process Discovery.  In that vein I want to share this eGuideGetting Started with Process Improvement Projects, Guide to Process Discovery & Sample Templates. 

The guide is a version of what was included in our Learning Labs at the AME Conference (covered in my previous post).   Response to those labs was great and just one more indicator to me that both new and seasoned practitioners alike are eager for best practices on getting started.