I frequently write about business process improvement and information agility. To illustrate best practices, I draw from the many successful BPM and case management implementations I have been fortunate to work with or review. This is NOT one of those articles!
Process rant alert: With apologies in advance to the many forward thinking, technology-enabled companies in the healthcare insurance arena, this article is both a rant about inefficient processes and a plea for better customer-oriented service from that sector.